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Store Help



Customer Assistance

For general information please call:

Hours

Monday - Friday: 8:00 - 5:00 CST

Phone

920-593-2658
800-383-6566

E-mail

thefamily@promotionaldesigns.com


Phone Orders

We are happy to take your orders by phone at Store Customer Assistance

Phone

920-593-2658
800-383-6566


Credits and Returns

All claims for non-receipt of merchandise, damaged goods or merchandise shortages must be reported within 10 days. Exchanges for program items must be made within 10 days. Freight charges for returned merchandise, except due to damaged or defective goods will be the responsibility of the customer.


All returns must be approved in advance. Call or e-mail customer service, thefamily@promotionaldesigns.com, for RMA (Returned Merchandise Authorization) number.


General Contact Information

Fax

920-965-1105

Phone

920-593-2658
800-383-6566

Mail

Promotional Designs, Inc.
2280 South Ashland Ave.
Green Bay, WI 54304

E-mail

thefamily@promotionaldesigns.com